Frequently Asked Questions
Frequently Asked Questions
We're here to answer your questions and help you feel confident about your Kindred Kart experience. If you don't see your question below, please contact us—we're always happy to help!
📦 Shipping & Delivery
How long does shipping take?
We partner with trusted suppliers to bring you quality products at the best prices. Most orders are processed within 2-3 business days and typically arrive within 10-20 business days depending on your location. We know that's longer than Amazon Prime, but it allows us to offer professional-grade beauty tech at accessible prices. Trust us—it's worth the wait!
Do you offer tracking?
Yes! Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.
Do you ship internationally?
Currently, we ship within the United States. We're working on expanding internationally—stay tuned!
💳 Orders & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for fast, secure checkout.
Can I change or cancel my order?
We process orders quickly to get your products to you as fast as possible. If you need to make changes, please contact us immediately at your earliest convenience. Once an order has shipped, we cannot modify it, but our return policy has you covered.
🔄 Returns & Refunds
What is your return policy?
We want you to love your purchase! If you're not completely satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund. Please see our Return and Refund Policy for complete details.
What if my product arrives damaged or defective?
We're so sorry if that happens! Please contact us within 7 days of receiving your order with photos of the damage, and we'll send you a replacement or issue a full refund immediately. Your satisfaction is our priority.
✨ Product Questions
Are your LED devices safe?
Absolutely! Our LED therapy devices use FDA-cleared technology that's been clinically tested for safety and effectiveness. LED light therapy is non-invasive, painless, and suitable for all skin types when used as directed.
How do I know which products are right for me?
Each product page includes detailed descriptions of benefits and who it's best for. Generally:
• LED Face Masks: Great for anti-aging, acne, and overall skin rejuvenation
• Facial Massagers: Perfect for firming, lifting, and enhancing product absorption
• Jade Rollers: Ideal for reducing puffiness and promoting lymphatic drainage
• Serums & Creams: Essential for maximizing your device results
Can I use multiple products together?
Yes! Our products are designed to work synergistically. For best results, we recommend starting with our cleanser, applying serum, using your LED device or massager, then finishing with firming cream. Check individual product pages for specific usage instructions.
How often should I use LED therapy?
For best results, use your LED mask 3-5 times per week for 10-20 minutes per session. Most people see visible improvements in 2-4 weeks with consistent use.
🛡️ Quality & Authenticity
Are these authentic products?
Yes! We partner directly with trusted manufacturers to bring you genuine, quality-tested beauty devices and skincare. Every product meets our strict standards for safety, effectiveness, and durability.
Do your products come with warranties?
Many of our electronic devices come with manufacturer warranties. Specific warranty information is included with your product. If you experience any issues, please contact us and we'll help you resolve it.
💬 Still Have Questions?
We're here to help! Reach out to us through our Contact page and we'll get back to you as soon as possible. Your satisfaction and confidence in Kindred Kart matter to us.